Access
How does the intercom work?
Visitors press [unit number]🔔
- for example to call unit 3, press "003🔔"
- for example to call unit 24, press "024🔔"
In Your Unit:
When your intercom phone rings, to grant access to a visitor pick up the phone, then press the top and bottom buttons on handset in your apartment.
- The bottom button unlocks the front lobby door.
- The top button provides lift access to your level.
How do I request an access Fob?
If you are an Owner:
- contact the Body Corporate HERE
- contact your Real Estate Agent
If you are an Agent (registered on the strata records)
- contact the Body Corporate HERE
The Body Corporate only issues Access FOBs to owners (or agents on behalf of owners), note the Body Corporate cannot issue access FOBS directly rental tenancies,
Note that charges apply for provision of access FOBs.
I've lost my access Fob what should I do?
If you are an Owner:
The Body Corporate is unable to provide replacement Fobs to tenants.
- If you have Lost an Access Fob you should immediately notify you Real Estate/Letting Agent.
- Register the loss with the Body Corporate HERE so that FOB can be disabled for security purposes as soon as possible.
There is no onsite manager/no building manager that can provide access.
There is no service available to provide access in the event of a lost FOB.
I've locked myself out of my apartment, what can I do?
- If the Body Corporate to holds a key then contact an executive committee member whom may or may-not be able to assist you.
- Contact your Real Estate/Letting Agent
There is no service available to provide access in the event of a being locked out.
Deliveries, Parcels & Mail
I need a mailbox key, where can I get one?
The Body Corporate does not hold mailbox keys.
I lost my mailbox key, what do I do?
The agent on behalf of the owner will request a replacement key/lock. Charges apply.
I had a package delivered however I cannot find that, what should I do?
There are occasions when delivery people leave packages outside the garage door (at the rear entrance to Wave Break Apartments) and there are occasions when delivery claim to have delivered but have not.
Remember some deliveries require signature and will not be left without physical receipt by you.
Tips:
- Check your mailbox for missed delivery notification cards
- Request POD (proof of delivery) from your supplier including photo
If package cannot be found, make a request to Body Corporate for Review Video for Parcel Delivery.
The Body Corporate takes no responsibility for parcels left. Left deliveries are exclusively and arrangement between you and your delivery provider.
Can my package be delivered more securely?
At front door enter Door Code #2715
Delivery person can open ground floor lobby door (only) using code "#2715" to leave a package.
The Body Corporate takes no responsibility for parcels left. Left deliveries are exclusively and arrangement between you and your delivery provider.
Lift
I've dropped something down the lift shaft, how can I get that back?
If recovery of an item is required urgently or by a particular date, then the contractor callout fees apply - currently the callout free for recovery is around $550 payable directly on request to the contractor.
Should you lose an item into the lift shaft, nonetheless inform the Body Corporate immediately.
Inform Body Corporate of item that needs recovery HERE
Lift is not working
Button inside Lift is not working
The buttons in the lifts are quite sensitive. Pressing in the centre of the button (rather than thumping) is best.
In the event a lift button is not working, send the lift you are in either to your floor level or basement (depending on the button problem), exit the lift and call a lift again, getting into the alternate lift.
AND
Notify the Body Corporate HERE
Lift Call Button (in Lobby) is not working
If the Basementlevel 'up' button does not work, use the stairs at the north side of the basement to get to Ground then call a Lift
If the Ground level'up' button does not work use the 'down'button, you will still be able to go up in the lift.
If the level 6(down) button does not work, use the use the north side fire stair to exit to Ground.
AND
Notify the Body Corporate HERE
Moving in and Out
I'm moving in, what do I need to do?
All movements should via the basement.
No furniture or deliveries may be done via the front entry.
I'm moving out, what do I need to do?
All movements should via the basement.
No furniture or deliveries may be done via the front entry.
I'm moving in, can you provide keys?
The Body Corporate is not the manager of your unit and there is no onsite manager/no building manager. There is no service available to provide access to units.
My moving company is arriving, can you provide keys?
The Body Corporate is not the manager of your unit and there is no onsite manager/no building manager. There is no service available to provide access to units for either owners or tenants.
Parking / Vehicles / Basement
I have only 1 car space but have more cars, is there any other parking in the building?
You may ONLY use your allocated car space for parking. This applies to occupants ("flat mates" / "girlfriends" / "boyfriends") of the unit.
You may NOT park in the visitor car space.
You may NOT park in car spaces that are allocated to other units
Visitor car park may only be used for genuine short-term visitors to the building. Any visitor must register their vehicle when using visitor parking HERE.
I have a motorbike can I park that in my car space?
Your vehicles when parked may not exceed the marked boundaries of the allocated car space into common property and not impose on adjacent car spaces. Remembering both you and the neighboring spaces need to get in and out of your cars easily!
Note that the marked area must contain the full vehicle(s) in entirety including bumpers/area ahead of wheel(s).
The Body Corporate does not grant use/intrusions of vehicles or any items outside of the designated exclusive use area for a unit.
Can I store boxes and some things in my car space?
Car spaces are intended and approved only for modes-of-transport to be parked/stored.
No storage of loose items in car spaces is permitted.
Storage Devices (enclosed sheds, chests or similar) located in a car space require Body Corporate approval.
I am an Owner:
Apply for Storage Device HERE
I am a Tenant:
As a tenant, to seek approval for a Storage Device you must apply to your Rental Agent, who in turn will request the Lot owner to seek approval from the Body Corporate for a storage device.
No storage device may be placed in the car space until such time a Body Corporate approval is provided.
I have a jetski can I park that in my car space?
Your vehicles when parked may not exceed the marked boundaries of the allocated car space into common property and not impose on adjacent car spaces. Remembering both you and the neighboring spaces need to get in and out of your cars easily!
Note that the marked area must contain the full vehicle(s) in entirety including bumpers/area ahead of wheel(s).
The Body Corporate does not grant use/intrusions of vehicles or any items outside of the designated exclusive use area for a unit.
Can I wash my car/vehicle?
Be sure not to leave any vehicle unattended so not to inconvenience residents who have car spaces about that area.
I have an EV, are there any recharging facilities?
I have an EV, can I install a charger?
I am an Owner:
To install a power supply into an exclusive use car space (connected an metered to your unit) and locate a recharger in that space, apply HERE
I am a Tenant:
As a tenant, to seek approval for an EV charger you must apply to your Rental Agent, who in turn will request the Lot owner to seek approval from the Body Corporate.
No installation works, nor placement of a EV recharger may be undertaken until such time a Body Corporate approval is provided.
Pets
I want to keep a pet in my apartment what do I need to do?
While there is a precedent in having pets in the building, there are nonetheless rules & procedures that need to be followed
If you are an Owner:Apply to the Body Corporate to seek approval for a pet to be kept in the building HERE
Only once an approval has been granted may a pet be kept or visit the building & unit/apartment. Approvals are conditional
If you are a Rental Tenant:
To keep a pet in your apartment you need to apply to your Real Estate Agent who will guide you through the steps to take.
The owner/agent, if agreeing for you to have a pet in the apartment, then the owner/agent will then apply to the Body Corporate to seek approval for a pet to be kept in the building. Note that the Body Corporate only accepts Pet applications from Owners/Agents
Only once an approval has been granted may a pet be kept or visit the building & apartment
I have (an approved) pet can i put the pet waste in the garbage chute?
Bagged and sealed waste should be taken directly to the Garbage Room in the basement and placed in the bin directly. Ensure pet waste is properly and securely bagged to ensure that smells do not project from the waste room through the building.
My friend is visiting, can their pet come to the building?
Can pets use the pool?
At no time may any pet enter into the gated pool area.
The pet in a neighboring unit is barking or making noise
If the noise continues, you can report the nuisance HERE
Rubbish & Recycling
Is there a garbage chute?
Only bagged and tied household/kitchen rubbish may be put in to the garbage chute. Please ensure this done well so bags do not break and cause mess & smells!
Take particular care with smelly items such as seafood to ensure these are bagged securely so that odors are contained.
It is important that rubbish is bagged so that decaying odors are not in the rubbish chute.
NO unbagged/untied items may be placed the garbage chute.
NO glass item may be placed in the garbage chute (please recycle)
NO heavy items in the garbage chute
NO plants/soil in the garbage chute
NO appliances or furniture in garbage chute
NO brooms in garbage chute
NO coat hangers in garbage chute
Where is the garbage room?
Be careful when entering this room as rubbish comes down the chute at speed!
Only household rubbish may be placed in the rubbish bin.
The Body Corporate does not dispose of furniture, furnishings, plants, appliances, and you may not leave these items in the rubbish room. Units leaving such items in the rubbish room will be invoiced for costs of disposal.
Where is the Recycling bin?
Only place recyclable items in these bins!
Plastic carry bags and other household rubbish must go into the garbage bin.
Please ensure to flatten all boxes/cartons so to allow space for other residents.
NO packaging foam in the recycling bin! Put packing foam in the garbage bin
Can I recycle bottles and containers?
Please only put eligible containers in the marked bins provided.
All other recycling goes into the yellow-lid recycling bins.
I have appliances or furniture I want to get rid of, can these be disposed of in the building?
Should any items be left on common property, including the basement rubbish room, disposal charges will be invoiced the responsible unit.
I have appliance or furniture I want to get rid of, can these be left on the street?
Utilities
How do I arrange an electricity connection for my unit?
If power is not already on, the electricity retailer your have opened a contract with will arrange Energex to attend the building to turn on the main switch for the unit.
Note that (regardless of what an electricity retailer might say) Energex is able to access to the building/meters (and does so on a regular basis).
Only Energex on instruction from an electricity retailer may turn on power to a unit.
The Body Corporate do not manage power/electricity accounts or connections to units.
Do I need to open a water account?
The building has a single water meter. Council invoices water quarterly to unit owners based on Lot Entitlement
I am a unit Tenant
Water is charged to the unit owner by the Council.